Top Questions and Answers
- How many different weather values can you produce ?
- Why do I sometimes see errors in grammar/spelling when an alert has been issued?
- Where do I find an alert after it’s been cleared from the home screen?
- Why do some emergency alerts display with a banner that says “Presidential Alert”?
- Will I receive an emergency alert if my wireless device is off or set to silent?
- Are these emergency alerts sent as a text message?
- Can I opt out of receiving alerts?
- I didn’t receive an alert, how do I know my device is compatible to receive alerts?
- Will I still receive wireless emergency alerts if cellular towers are affected by the situation?
- Will I receive an emergency alert if my phone is connected to Wi-Fi?
- Devices purchased from other countries
- Apple devices certified by a Canadian wireless service provider
- What should I expect when there is a test alert?
- Can I opt-out from receiving test alerts?
- When should I expect to get a test alert? Are they scheduled in advance?
- If I received a text message about the upcoming test, does that mean I will receive a test alert or an actual alert?
- I thought my phone was compatible but I didn’t receive a test alert. What should I do?
Where will I receive Alerts?
- Will I receive emergency alerts on my wireless device if I’m travelling to another province or territory within Canada?
- Will I receive emergency alerts on my wireless device relevant to where I live while I am travelling away from home?
- Why do I get marine tornado warnings when on land?
- Why didn’t I receive a marine tornado alert on my wireless device?
- How can I expect to receive an alert? Why was the alert only sent on one platform?
- Why am I receiving an alert for a neighbouring province or territory?
When will I receive Alerts?
- If my wireless device is off for an extended period of time, will the emergency alert appear once I turn my phone back on?
- Will emergency alerts interrupt or end a voice-call or another activity in progress?
- Will multiple emergency alerts be generated for the same event if sent by multiple alerting authorities?
- Are a lot of emergency alerts being issued?
- How will I know when an emergency alert has ended?
- Will emergency alerts interrupt scheduled television and radio broadcast programming?
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