Where do I find an alert after it’s been cleared from the home screen?

  • Updated

If an alert disappears when the device is unlocked or acknowledged, the alert should still be available on the device.

Generally, the following tips may apply to your device:

  • For iOS devices, swipe down on the main screen to see all notifications, including alerts.
  • For devices with an Android operating system, the location of the alert may vary based on the device manufacturer:
  • Samsung users check Messages / Conversations log
  • LG users check WPAS application
  • Google users  (Blackberry, Motorola, Pixel, Essential) check Messenger>Settings>Advanced>Wireless Alerts
  • Alcatel users check  Messaging>menu>Cell Broadcast

Please refer to the device user guide for specific instructions.