I didn’t receive an alert, how do I know my device is compatible to receive alerts?

  • Updated

In order for a wireless device to be capable of receiving an alert three broad conditions must be met.

The wireless device must be:

  • A wireless public alerting (WPA) compatible device, like a smartphone, capable of connecting to an LTE network (LTE is commonly referred to as “4G LTE”) or “5G”; and
  • Equipped with the latest version of its operating software; and
  • Connected to an LTE or 5G cellular network at the time the emergency alert is issued or joins the network while the alert is still active.

Older cell phones that operate exclusively on non-LTE or non-5G networks will not get an alert.

It is very important to verify your device’s compatibility with your service provider, and to understand what may impact your ability to receive an alert even if your device is identified as compatible. If your device was purchased outside of Canada, it may be necessary for you to contact the device manufacturer for additional information for your specific device.

In addition to wireless, alerts will also be available on TV and radio.  Distributing alerts on multiple platforms helps ensure you receive this important information directly, or are near someone who has.